Return and Refund Policy
- RIGHT OF WITHDRAWAL, RETURN OF GOODS
When purchasing products, the customer can cancel the contract without giving any reason within 14 days. This period commences on the day following receipt of the product by the customer or a representative which was previously designated by the customer and announced to InnoBEM.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
InnoBEM can exclude a customer from the right of withdrawal to the extent below. Exclusion of the right of withdrawal is only possible for products:
that have been produced or modified by InnoBEM in accordance to the specifications of the customer; that are clearly personal in nature; which by their nature cannot be returned and for the products that rapidly decay or become obsolete.
The exclusion of the right of withdrawal applies only if InnoBEM has stated this clearly in the offer, at least in time for the conclusion of the contract.
To complete your return, we also require that a receipt or proof of purchase is attached.
Please do send your purchase back exclusively to the designated address:
InnoBEM d.o.o., Tržaška cesta 515, 1351 Brezovica pri Ljubljani, Slovenia.
The purchase must be sent back carefully protected in an envelope.
- REFUNDS AND EXCHANGES
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If the customer exercises his right of withdrawal, cost for sending back and the shipping cost is on the side of the customer (except if it was the mistake of InnoBEM).
InnoBEM will refund a refund amount as soon as possible but no later than 30 days after the return.
If after this period you have not received your refund yet, please contact us at
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Partial refunds are not granted.
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an e-mail at firstname.lastname@example.org and send item to: InnoBEM d.o.o., Tržaška cesta 515, 1351 Brezovica pri Ljubljani, Slovenia.
- RETURNS & SHIPPING
To return your product, you should mail your product to: InnoBEM d.o.o., Tržaška cesta 515, 1351 Brezovica pri Ljubljani, Slovenia.
The purchase must be sent back carefully protected in an envelope. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping back goods of value over € 70, you should consider using a trackable shipping service or purchasing shipping insurance that can guarantee that we will receive your returned item.
Please read also Terms and Conditions